FAQ

Trekking Poles

Q: How to properly adjust the length of the poles?
A:

1. Open both fliplock tabs. Pull out the MIDDLE and BOTTOM sections of your poles and adjust them to the proper height markings. Adjust both sections to the SAME number.
2. KEEP THE FLIP LOCK LEVERS OPEN AT THIS POINT!
   Tighten the screws by turning them a few ¼ to ½ turns clockwise. You‘re not supposed to tighten them all the way. What you are doing is adjusting the tension on the clamp.
3. Close the fliplock tabs. You should feel a bit of resistance or difficulty when closing the tabs, and hear them snapping into place. If there‘s too much resistance and you can‘t even close the tabs, the screws were over-tightened in the previous step.Open the lever, loosen the screws a bit, and close. How to know if you got it right? See the next step.
4. Test and re-adjust. Confirm that the locks are fully secure by leaning forward and putting your full body weight on the poles. Check that there is no shift in height. If the poles slide down even slightly, open the lever, tighten the screws, and close. Repeat until the poles no longer collapse.

REMEMBER: ADJUST THE SCREWS FIRST, THEN CLOSE THE LEVER CLAMP. This is where many people get it wrong. If you do it the other way around, the poles will surely slide down and pose a safety risk.

Q: How to adjust the wrist straps?
A: Just simply pull out the plug so you can easily adjust the straps using the sliding adjustment clip. Take a look at the pictures down below for clearer instructions.

 1. Pull out the ends                          2. Adjust the length                         3. Pull back inside

Q: What is the purpose of each accessory and how are they supposed to be used?
A:The naked metal tips are perfect for hikes on gravel and ice. If used excessively, eventually they will wear off, therefore, we recommend using the provided accessories on all other terrains.

The asphalt tips (the ones that resemble little feet) are the most versatile. They are perfect for hard, flat, or rocky surfaces (rocky terrains, roads, paths, etc.). These tips are perfect to use on a daily basis.

The storage tips are meant to be used for storing and for traveling. While used, the semi-sharp naked carbide tips are not going to be exposed, therefore, it makes them safer to store in your house or anywhere else.

The mud baskets prevent poles from slipping into the soft ground when hiking in mud, sand, or other soft surfaces.

The snow baskets prevent poles from sinking into the snow.

The tips should be simply put on the carbide tips of the poles, however, mud and snow baskets are supposed to be screwed onto the threads found at the bottom of your poles. Please make sure to screw them on tightly and give them a tug before hiking to prevent loss on trails.


Q: Can you use trekking poles without the extra tips?
A:Yes, the naked carbide tips are the best for ice and gravel, however, we do not recommend not using any extra tips for extended periods of time, because carbide tips will start wearing out if unprotected.

Trail Camera

 Q: I’m havingproblems with my videos! They are freezing-up / speeding-up / shorter than they are supposed to be, etc.

A:Sometimes default video players (like ''Windows Media Player'' or ''Apple QuickTime'') struggle a lot while playing AVI video files. Most of the time this is caused by the missing codecs on the computer. The best fix for this is to try using a different video player. We recommend installing ''VLC'', it is free and easy to use. However, there are much more choices out there, too many to count :) We are positive that it will fix the issue.

Please try this and let us know how it goes, you can even send us a video sample, we'll examine it and inform you if the camera indeed appears to be defective (which is a rarity in these cases, it is usually completely capable of recording the full video and it does, just the video player is not playing it properly). Our e-mail is help@foxelli.com!

Q: Camera is taking a lot of empty-pictures, nothing seems to be triggering it!
A:Your camera is probably picking up the movement from the tree branches or a tall grass on a windy day, this type of movement is registered too, so it's important not to place the camera too close to the trees. If you're getting a lot of these ''empty'' shots, try lowering the sensitivity of the motion sensor a bit, it should do the trick!

Q: The camera is making weird clicking noises when I'm trying to set it up!

A:It may sound alarming, however, it's important to know that the clicking noise that you’re hearing is completely normal. You are probably trying to set the camera up inside, hard shadows are dropping, the artificial room lighting is insufficient, therefore the camera is just rapidly switching between day and night modes. Once it's turned ''ON'' and placed somewhere - it will settle and stop doing that almost instantly.

Q: Why 8 batteries if the camera can work with 4?

A:Our trail cameras can operate with 4 batteries, however, we always recommend using all 8. When the batteries are low, the camera stops taking pictures at night or taking videos (to preserve power). Using 8 batteries prevents this from happening and assures that the camera performs just the way it should.

Q: Can I use an AC/DC power adapter?

A:As long as it's a DC power adapter of 6V / 1.5A with the DC connection type EIAJ-01, it should do the trick!

Q: Do you sell security boxes for your trail cameras?

A:Unfortunately, we do not.

Solar Chargers

Q: What are the main differences between the 10W and the 21W models?

A:For starters, the 21W model is able to generate more power – it delivers up to 3.5A, while the 10W is able to deliver up to 1.85A. On top of that, the 21W version has a built-in ammeter which indicates the power of the current generated by solar charger, allowing you to choose the best angle to sun rays. Another difference is the charging time - with 21W version it is shorter. And lastly, a 21W version has a special port for iOS devices which has a charging restart function, which is very important for anyone using Apple devices!

Q: Why does the 21W model has a special port for iOS?

A:Usually iPhones stop charging when there is a drop in power, and that happens quite frequently with solar chargers, all it takes is a cloud passing by for the current to change slightly. Our iOS ports (which are available only on the 21W model) have a re-start function, so the charging will resume shortly.

Q: I am not getting more than 1.5 amps!

A:1.5 A is a USB2.0 standard, which means that the device that you are trying to charge is simply not able to take more than that itself. The solar charger is able to generate more, but there are certain limitations!

Q: Why doesn't this store power?

A:Our solar chargers do not store energy, they are not power banks, and they do not have any internal batteries. All they do is convert solar power to electrical energy. As long as the sun is shining - you are able to charge your devices. It's ideal for situations where no other source of power is available: while camping, or doing other outdoorsy activities, or simply during emergencies when the electrical power goes down.

Headlamps

Q: Do you sell any of the parts separately (plastic brackets, rechargeable batteries, headbands)?
A:Unfortunately, we do not, however, we encourage you to contact our customer support if something is wrong with the headlamp or any of its parts is broken!

Q:How do I turn the red light mode on my MX20 or MX200?
A:Press and hold the ON/OFF button for 1.5. The same should be done to exit it.

Q:How bright is the red light mode on my MX20, MX200 and MX10?
A:MX20 - 40 Lumens.
    MX200 - 15 Lumens.
    MX10 - 30 Lumens.

Q:What is the battery life expectancy?
A:MX20 - up to 45h on a Minimum mode, 12h on an Average mode and 5h on the Maximum mode.
    MX200 - up to 40 hours on a red light mode, 10h on a Low mode and 5h on the High mode.           
    MX10 - more than 100 hours on a red light mode, 30h on a Low mode and 4h on the High mode.
    MX500 - up to 100 hours on a Minimum mode, 14h on an Average mode and 8h on a Maximum mode.

Q: What type of the rechargeable batteries can be found in your headlamps?
A:MX200 - USB Rechargeable 1400mAh Lithium battery.          
    MX10 - USB Rechargeable 1200mAh Lithium battery.
    MX500 - USB Rechargeable 1800mAh Lithium battery

Haven't found your answer? Please send a message to help@foxelli.com !